Shipping & Refund Policy

1. Where we ship and shipping costs

We ship international orders paid with PayPal (USD) to the countries listed below. The rates below are for one unit. For 2 or more units, contact us and we will confirm the shipping cost. If your country is not listed, please contact us as well.

Region	Countries	Shipping	Delivery time
Hong Kong, Taiwan & Singapore	Hong Kong, Taiwan, Singapore	$85.00	5–10 business days
Japan & Southeast Asia	Japan, Malaysia, Thailand, Vietnam, Philippines	$90.00	7–12 business days
North America & Oceania	United States, Canada, Australia, New Zealand	$110.00	7–14 business days
Europe	United Kingdom, France, Italy, Spain, Switzerland	$105.00	7–14 business days

2. Delivery time

Products are made to order. Production starts once we confirm your order.
Orders are dispatched within 3 business days of payment.
Delivery takes the time shown in the table above and may be longer if customs clearance is delayed.
We email you a tracking number once your order ships.

3. Duties and taxes

Import duties, local taxes and customs fees are paid by the recipient. If the recipient refuses customs clearance and the parcel is returned, we refund the order minus the round-trip shipping cost.

4. Returns (devices)

Applicable law takes precedence over the terms stated by the seller.

Change of mind: within 7 days of delivery. You pay the return shipping.
Defective, incorrect or not as described: within 3 months of delivery, or within 30 days of when you became aware or could have become aware of the issue. We cover the return shipping. Requests cannot be accepted once either period has passed.

How to return: before sending anything, contact 010-8072-5040 or Contact@newert.co.kr with your order number to agree the reason, carrier, shipping cost and return address.

Return address: Room B1020, 119 Songdomunhwa-ro, Yeonsu-gu, Incheon, South Korea (21985)

We cannot accept returns or exchanges when:

the request period has passed;
the product was lost or damaged through your fault (opening the package to inspect the product is fine);
the packaging was damaged through your fault and the product’s value is significantly lost;
use or partial consumption has significantly reduced the product’s value;
the passage of time has reduced the product’s value so much that it cannot be resold;
the product was made to your specifications, irreparable loss to us is expected, and you agreed in writing in advance that returns are restricted; or
the packaging of a product that can be copied has been opened.

5. PRO licenses (digital)

Delivery: the license code is emailed to you after payment.
Term: the license runs for the stated period (for example, 12 months) from the day you redeem it in Biosignal Datahub.
No auto-renewal: you will not be charged again when the term ends.
Refunds: unredeemed codes are fully refundable within 7 days of purchase. Once redeemed, the license is non-refundable unless the service is unavailable due to our fault, in which case we refund the unused period.

6. Device and license bundles

To return a whole bundle, the license code must not have been redeemed.
If the license has been redeemed and you return only the device, we refund the device-only price ($699.00).

7. How refunds are paid

To cancel an order or request a refund, contact 010-8072-5040 or Contact@newert.co.kr.
Refunds are issued within 3 business days of receiving your return.
If we delay a refund without good reason, you may claim late-payment damages of 15% per year for the period of delay.
PayPal refunds are made to your PayPal account in US dollars. The amount in your local currency may differ due to exchange rates.

8. Warranty and contact

Exchanges, returns, warranty and quality standards, compensation and disputes follow the Consumer Dispute Settlement Criteria of the Korea Fair Trade Commission and applicable law.

For shipping, return and after-sales questions, contact 010-8072-5040 or Contact@newert.co.kr. See our Terms of Service for the full conditions of sale.